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verizon wireless Complaint - termination fee - verizon cell plans
verizon wireless Complaint

verizon wireless Complaint

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termination fee - verizon cell plans


I recently called Verizon customer service to have a $175 termination fee waived because I was misinformed about a phone upgrade on our family plan, let me explain. I went to a Verizon store because I had lost my phone and asked if I have an upgrade available and the support person said I don't have an upgrade available on what do you have an upgrade available on another line on your family plan. I used the upgrade on the other line (parent's line) on the family plan without being informed that by doing so triggers a two-year contract on that line. If the representative would have informed me of this I would not have used the phone upgrade on that line because we were getting rid of that line as its contract had expired. I disclosed the entire situation to Verizon customer service and they said the only way they would waive the fees is if the person's line I upgraded had died. I think it is unethical and deceiving not to disclose all the ramifications of a phone upgrade sooner since not everybody reads all the fine print on the contract. To me, a contract renewal is a very important issue that should be discussed before signing a contract that was not discussed by the Verizon store representative. This type of cell service is like cramming that T Mobile does.....making you pay for services and fees that you're not aware of or understand how they work.


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