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Verizon Wireless Complaint - Verizon wireless: insurance and phone replacement denial - Verizon Wireless Customer Service
Verizon Wireless Complaint

Verizon Wireless Complaint

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Verizon wireless: insurance and phone replacement denial - Verizon Wireless Customer Service


Finally upgraded when the moto x (2nd) came available. I had been using an iPhone 4. Five months after receiving the phone I dropped it. Screen and digitizer broke, phone is unusable. I call and only now find out that Verizon never signed me up for the insurance plan that I requested with my upgrade. The rep said he'd add the insurance and in a month I could make a claim (he basically told me to commit insurance fraud). In the meantime, I have to use my old iPhone 4. A month plus later the insurance company says they can't cover the claim. I call and speak with another representative who tells me that even if the moto was both under a year old (under warranty) and insured, it still wouldn't be covered because the screen and digitizer are broken and the phone is unusable. So no matter the mess up with the insurance six months (and more now) ago, my phone will not be replaced unless I choose to pay full price for it. Bottom line: they didn't add insurance when I asked, the warranty on the phone is worthless, and so is the insurance.


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