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Verizon Wireless Complaint - Verizon rude customer service - Verizon FIOS/TV/Phone
Verizon Wireless Complaint

Verizon Wireless Complaint

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Verizon rude customer service - Verizon FIOS/TV/Phone


I've had connectivity issues with my Verizon issues router for months and it's only gotten worse. Each time I call the wait time was so long that by the time a rep finally got on the phone I had already left the house. They would then tell me to call back when I was at home and refused to help me. I lost complete connection today and the tech fixed it by rebooting the terminal. I got transferred to customer service to see if I could be issues a credit for all my troubles. The customer service rep refused to give me any credits saying there was no proof that I had previously called on multiple occasions for connectivity issues. She told me the only way I could get credit is if I called every single time I was out of internet for an hour each night. She said there was no record of my previous call with a tech that completely pissed me off. I switched from Comcast to Verizon for better connectivity. I am disappointed and unfortunately stuck in a 2 year contract for triple play when I don't even use the home phone. I don't even have a phone plugged into my wall or know the number they have assigned.


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