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Verizon Wireless Complaint - Verizon Wireless, Verbally Abused
Verizon Wireless Complaint

Verizon Wireless Complaint

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Verizon Wireless, Verbally Abused


So I went to put on my Gear2 smartwatch today since I was on call and working in the yard. Went to forward my calls to it and there was an update which I was forced to download, and then the app wouldn't open. The Verizon tech support guy proceeded to tell me that I needed a new watch, and when I repeated that the app was telling me my phone was incompatible, then went on to tell me that I "need to understand how your devices work if you're going to take on the responsibility of owning them (?)" in an extremely rude manner. I told him that what I needed to do was manage highly technical multi systems life support, collect evidence for certain crimes, and manage my yard and what he needed to do was fix my problem. So he then went on about how irresponsible I am for pretending to be capable of managing a watch which I've been using for over a year and then wouldn't let me speak to anyone else and refused to tell me his name. I literally begged him to just tell me what I needed to do to get him to help me fix my issue. He refused and told me he was going to disconnect from my call, which he then did. If I weren't so busy, I'd have gone down to the nearest Verizon store and attempted to shove that watch (and phone) right up someone's @#$. If you're looking for new cell phone service, I suggest you go elsewhere. Very expensive, with hidden fees as well.


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