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Verizon Wireless Complaint - Upgrade/Insurance
Verizon Wireless Complaint

Verizon Wireless Complaint

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Upgrade/Insurance


In November my phone quit working. Verizon rep told me there was nothing they could do since I did not have insurance and pushed the insurance saying anything would be covered on the new phone and I would receive a free phone. I got the insurance. Sunday I dropped my new phone in a puddle and contacted Verizon. Rep immediately gave me the number of the insurance co and said I would receive a new phone. When I contacted insurance co, there will be a $167.97 charge! I called Verizon back to see if I could early upgrade (2 months early) since I was w/o a phone and insurance was not giving a new phone. After 30 min on the phone, after choosing my new phone, and another 45 minutes on hold to "verify" I could upgrade, I was told it was too early. So sorry you have no phone, perhaps you can find a new phone lying around and then upgrade in April! This after being a customer since 1998! I am broadcasting everywhere I can, FB, Twitter, forums, BBB, etc this lack of customer service and fraudulent representation of the insurance.


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