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Verizon Wireless Complaint - Shipping a router - Verizon 4G Router
Verizon Wireless Complaint

Verizon Wireless Complaint

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Shipping a router - Verizon 4G Router


I called Verizon customer service on Tuesday 07/14 about a router that I had in my home. I was told then that I would need to buy and order a new router, so I did. The customer service representative then told me that it would be shipped overnight and I would receive the router the next day on Wednesday 07/15. By Thursday I still did not have the router so I called back and the customer service rep said I would have the router on Friday, no big deal. On Friday, still no router. I called back again and was told by the 3rd CSR rep that it had shipped and I would for sure have my router on Saturday, 07/18. Saturday, to no surprise, the router had still not shown up so I called Verizon CSR AGAIN for the FOURTH time that week and that CSR said that my router had never shipped in the first place when 3 other reps that week had told me it had shipped and was on its way to me. I then had to cancel the order and place a new one for the router. With that, I had to tell the rep that my delivery address was in a completely different state from the billing address and of course, gave her the right delivery address. The router was then supposed to be delivered to me on Monday, 07/20. I checked on the status of the delivery on Monday and it turns out that the rep had sent the router to the billing address in a different state from where I needed it. I then had to call AGAIN, give them the shipping address AGAIN, and now the router will not be here until Friday, 07/24.. if I even get it that day. What was supposed to be an overnight delivery turned into a week and a half delivery.. maybe, about 6 or 7 different phone calls to Verizon, and false information given to me by their customer service reps. Needless to say I am not happy whatsoever.


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