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Verizon Wireless Complaint - Promises - phone contract/phone
Verizon Wireless Complaint

Verizon Wireless Complaint

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Promises - phone contract/phone


Verizon Wireless contacted me at home on 4/28/2010. They wanted to show their appreciation to a loyal customer by giving me the opportunity to renew my plan early and receive a Storm 2 for $50 (after rebates). I wanted to make sure I wasn't missing anything so I confirmed that A.) my plan wouldn't need to change and B.) the phone was definitely $50 (after rebates). Both A & B were confirmed and my order was processed. I was told I would receive my new phone in 3-5 days. When I hadn't received my phone in that time I called Verizon Wireless. This time they told me the phone didn't go out because I needed to upgrade my plan to get that particular model. That's odd because I had already confirmed that wasn't the case. Now I was told the change would only be to add 50 minutes and there would be no additional charge. Why doesn't that just happen automatically? You want to give me 50 extra minutes for no extra money and you need me to confirm that? Well, I confirm it so I can get my phone. Now they tell me the phone will be $100 (after rebates). Wait a second... you called me a week ago with this $50 deal and no plan change and now there is a plan change and the phone is $100. Since I insisted they stood behind their earlier claims they told me they would have to "pull the phone call" and listen to it. If it went the way I claim they will honor the deal. "Pulling the phone call" will take anywhere from 1 day to 2 weeks. Do they think this is all part of my master plan? I'm trying to rip them off for $50? I was waiting for them to call me and then my plan would be set in motion... now I only had to hope something would botch delivery so I could call back a week later and save an extra $50. Congratulations, Verizon Wireless... you're on to me. I guess I have to return to my high back chair, pet my hairless cat, and plot my next sinister plan.


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