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Verizon Wireless Complaint - On my 3rd replacement phone through Verizon - iphone 6
Verizon Wireless Complaint

Verizon Wireless Complaint

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On my 3rd replacement phone through Verizon - iphone 6


Today, I went into Verizon and yet again had to get another refurbished replacement phone of the iPhone 6. I am going on my THIRD one. I am upset over the fact, that i had my 2nd phone for no more than a month before it was stuck a hard restart screen. They saw no physical or water damage and returned it and sent me a new one. A few weeks later i received an e-mail of having to pay $300 for the OLD REFURBISHED PHONE. Thats half the price of a new one and its ridiculous. I get my next phone and within a couple of weeks no one can hear me when they call me! And again, i am back in Verizon to the point they can't fix it. The only good thing this time, the Verizon worker-Alex, was very helpful and checked to make sure I would not have to pay for damage for this next phone. He was sympathetic in the whole process and at least made an attempt to see if they could waive the $300. Which they couldn't. In all I am still stuck getting another phone yet again (hoping the third time is the charm and i have no more problems) and still with a bill of $300 dollars because apparently the Verizon Department where they fix up old phones can't get their shit together.


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