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Verizon Wireless Complaint - Inept customer service, dishonest promotional promises - Verizon wireless billing and customer service
Verizon Wireless Complaint

Verizon Wireless Complaint

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Inept customer service, dishonest promotional promises - Verizon wireless billing and customer service


I have returned to Verizon Wireless after several years away and been incredibly disappointed by the service received. First, I got the run around when trying to get my $200 credit for switching my two lines to them. The most common service/promotion any carrier provides - i.e. crediting the balance due on the lines being converted - was a huge challenge for this group. Weeks, multiple emails and calls and lots of headaches later it was finally taken care of. I should have known then what I was in for. Most recently I needed to convert my line from a business account back to my personal billing. When I called to change my number's account I was told I would get their "2 free GB for life" promotion. When, in my first month, I received a text message warning me my account was at 90% of data usage, I called to find out what was going on. I was told by the customer service rep that the 2 GB promotion would show up in the next billing cycle; that it took 30 days to activate. I decided to check on the status this month early in the cycle. Surprise, surprise, the 2 additional GB were not on my plan. This time when I called I was told the offer was only for users with 8 GB of data. This is NOT what I was told by the first, or second customer service rep! So, I was lied to. Twice. When I explained that and asked to speak to a supervisor, I was connected with someone who pretty much said - tough luck. Not only would they not honor the promotion I was told I would get - TWICE - but they would not provide any alternatives - other than paying for additional GB. So their customer service rep's incompetence - or straight out dishonesty - carries NO consequences to them, or the company. The customer is the one who has to pay - literally - for their incompetence. Sadly, I think my contract precludes me switching - for now. But Verizon, if you can't figure out basic customer service and honoring what YOUR staff promises, I will switch at the first opportunity and I will continue to share my experience with everyone I can.


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