Verizon Wireless Complaint

Verizon Wireless Complaint

ADVERTISEMENT

False Promises - Moto Z Play Droid


With what started as a simple upgrade request has now caused me to question my loyalty and revealed the real wizard behind the mobile phone goliath Verizon Wireless . -nobody

Earlier today I emailed customer service and began which what I thought at the time would be a quick order/upgrade has now reached the five hour point with nothing to show for my patience but false information and broken promises. After speaking with multiple "agents" whom I was transferred and told could process my order for a new Moto Play Z at the $5 promo monthly rate has now turned into them completely changing their offer even though I possess the chat streams proving not once, but twice they told me I could and would be fully refunded completely if only I ordered under "add line" option. Basically what it breaks down to is I was told I could get this promo on my existing line by one person, then told I couldn't by another. However, they did say in order to keep my business of 10 years they would be more than happy to offer if only I ordered by opening the second line I mentioned then credit everything back to me once I received the phone and canceled my said line then apply upgrade/promo discount and overpayment to my existing. -lies

After doing a little homework I've realized that if I had done what they instructed not only would I have been charged a deactivation fee for the new line, I would've also been charged the regular upgrade price for 24 months which is like a $15 dollar difference on the phone itself with an increase on my regular service charges on top! -aghast

Long story short. Beginning tomorrow I'll begin my search for ways to take action against Verizon and locate a new carrier. One who still values and respects their longtime customers regardless of their monthly payment amount. -completely speechless


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Verizon Wireless
SUBMIT a ticket
for Verizon Wireless
WATCH videos
for Verizon Wireless
More Verizon Wireless Reviews and Complaints MORE reviews and complaints
for Verizon Wireless

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More Verizon Wireless reviews


Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team