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Verizon Wireless Complaint - AWFUL CUSTOMER SUPPORT AFTER 3 MONTHS OF BILLING PROBLEMS AND COLLECTIONS - Verizon wireless billing and customer service
Verizon Wireless Complaint

Verizon Wireless Complaint

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AWFUL CUSTOMER SUPPORT AFTER 3 MONTHS OF BILLING PROBLEMS AND COLLECTIONS - Verizon wireless billing and customer service


I live in Southern New Hampshire and I was told Verizon had good coverage so I tried there 14 day trail* to see if it was better than AT&T. I had a ton of dropped calls and barely a signal at my home. I returned the phones 13 days after activation and paid the $35 restocking fee for 2 phones. I then started recieving bills in the mail for $1500 from Verizon saying I never returned the phone. Everytime I called the store they said they were working on it. Every time I called the support line they said they were working on it with the store. For 3 MONTHS I would call to see if they had fixed the issue with no resolve. Then they sent it to collections!!! I got a hold of the verizon collections department and they were useless as well. They couldn't figure out how much I owed and were rude. I got supervisors that finally were able to put 2 and 2 together that I returned the phones but then wanted $108 for the 14 day period!!!
Worst customer service out there. I learned my lesson and will be sticking with AT&T (which has great customer service).


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