verizon wireless Reviews and Complaints

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verizon wireless Reviews

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  • bait and switch and unscrupulous practices



    I have been using Vertizon Wireless since the 90's and I am also a stockholder in the company. I upgraded my phone and entered into a new plan in November 2014 and when I did this at the Vertizon Store they told me that the 500 mg data plan plus 1 gig promo would continue over the two year contract. I just found out that the promo has lapsed despite what was communicated to me from the sales rep and manager. Additionally, they have offered to provide a promo of 500 mg instead of the gig or I can pay additional for the gig of data. I have been a long standing customer who has... More...
    (Mobile Phones)
    rgrower's Picture   rgrower    0 Comments   Comments
  • Verizon Wireless Final Bill Ripoff



    I cancelled service with and moved to Sprint. Verizon billing was automatically charged to my credit card. They send an email saying your bill is ready and has been charged to your credit card. Because I moved to sprint, they cancelled my account, and I can no longer see my bill. Customer support would only provide a copy of my bill so I can see the final termination charges if I paid $5. It seems ridiculous that you have to pay to see a copy of what your are being automatically charged. More...
    (Mobile Phones)
  • Verizon Wireless Representative Lie about their services/costs



    9040 Union Cemetery Rd Cincinnati, OH 45249 Representative - Chris (didn't catch last name) Recently we had to replace a cell phone (one of four on our account), previously it had unlimited data. We were sold the 'Edge' program and told our bill would be significantly cheaper but - would have to go to limited data. What a rip-off, now we have limited data and the bill was more expensive. Will be switching to AT&T. If you deal with these people get everything in writing and don't let them talk you in to these programs - it is simply a rip off. More...
    (Mobile Phones)
    SJFT's Picture   SJFT    0 Comments   Comments
  • termination fee



    I recently called Verizon customer service to have a $175 termination fee waived because I was misinformed about a phone upgrade on our family plan, let me explain. I went to a Verizon store because I had lost my phone and asked if I have an upgrade available and the support person said I don't have an upgrade available on what do you have an upgrade available on another line on your family plan. I used the upgrade on the other line (parent's line) on the family plan without being informed that by doing so triggers a two-year contract on that line. If the representative would... More...
    (Mobile Phones)
    noprobs1234's Picture   noprobs1234    0 Comments   Comments
  • Verizon has bad customer service.



    2 different Verizon Wireless reps told me they owed me $130.60 they refunded me $7.71 After 10 years this is they way they thank me.  They are a very missleading company.  My recommendation is to stay away there are much cheaper plans and better customer service elsewhere. The agent clearly agrees and can see that the previous 2 agents promised the $130.60 refund but her hands are tied and I felt like she doesn't really care.  I feel that Verizon doesn't care about loyalty or good customer serviced.  A companies word is their true customer service. I switched... More...
    (Mobile Phones)
    gregfitz6's Picture   gregfitz6    0 Comments   Comments
  • Verizon Lies/Lied



    I have been a customer of Verizon Wireless for over ten years. I paid my bill when due. There were some issues during the time of service but generally they could be dealt with UNTIL these last two years: because you always speak with different representatives when seeking help promises made are not always acted upon and then when speaking to another representative even acknowledged. Recently I went on social security and have been trying to manage my expenses. Verizon has not been receptive to my needs (perhaps not to seniors in general). This last incident had to do with dropping my... More...
    (Mobile Phones)
    EndoftheRoad's Picture   EndoftheRoad    1 Comments   Comments
  • 8 year custom



    I have been in and out of Verizon tryong to figure out how my girlfriend could use so much data, iPhone is using more than twice the data than my Android! Not possible! So they tell me there's nothing they can do! On the other side of my madness, i somehow went over my minutes calling other Verizon customers" done with Verizon! Come April, when my contract is up, im switching to metro pcs. Eight wasted years! Please dont choose Verizon! More...
    (Mobile Phones)
    Hansonfloors's Picture   Hansonfloors    0 Comments   Comments
  • Losing A Customer



    With Verizon, currently I have *A month of service that I have been charged for TWICE *Charges on my bill where they gave me a data line that I specifically asked to NOT have and NOT be charged for that they charged me for I don't know how many months and they won't refund all of the charges *A phone that the microphone only partially works on when I make out going calls that I bought from them 20 days ago that they refuse to refund. *15 years of service with Verizon Wireless where I paid my bill on time *A google search for a new company to buy my cell phone service from... More...
    (Mobile Phones)
  • Verizon Wireless Crappy Customer Service



    With Verizon, currently I have *A month of service that I have been charged for TWICE *Charges on my bill where they gave me a data line that I specifically asked to NOT have and NOT be charged for that they charged me for I don't know how many months and they won't refund all of the charges *A phone that the microphone only partially works on when I make out going calls that I bought from them 20 days ago that they refuse to refund. *15 years of service with Verizon Wireless where I paid my bill on time *A google search for a new company to buy my cell phone service from... More...
    (Mobile Phones)
    ahurst71's Picture   ahurst71    0 Comments   Comments
  • No disconnect notice



    Been a Verizon customer for about 18 months. Always pay monthly bill in full, on time. The credit card I use to pay my Verizon bill had fraudulent charges on it last month. The credit card refused the Verizon payment as a result. 6 days after receiving a call from Verizon about the issue, the phone was deactivated, without any notice, even though myverizon stated that the payment wasn't due for another 4 days. More...
    (Mobile Phones)
    verizonhater's Picture   verizonhater    0 Comments   Comments
  • Refurbished lemons



    I upgraded to a Droid 3 in late September, 2011. Over the following 2 months I noted that even after I powered it off for the night it would power itself on. It wouldn't unlock for incoming calls. Since then, Verizon has sent me three replacements, all refurbished. Still don't have a working Droid 3. Lemon, lemon, lemon: Replacement 1, refurbished – impossible to activate, even after a hard reset Replacement 2, refurbished- after activation wouldn’t connect to network unless battery taken out for 15 seconds Replacement 3, refurbished- after activation,... More...
    (Mobile Phones)
  • refurbished lemons



    I upgraded to a Droid 3 in late September, 2011. Over the following 2 months I noted that even after I powered it off for the night it would power itself on. It wouldn't unlock for incoming calls. Since then, and over the past week and a half, Verizon has sent me three replacements, all refurbished. Lemon, lemon, lemon- and I still don't have the use of a Droid 3: Replacement 1, refurbished – impossible to activate, even after a hard reset Replacement 2, refurbished- after activation wouldn’t connect to network unless battery taken out for 15 seconds... More...
    (Mobile Phones)
    SusanS235's Picture   SusanS235    0 Comments   Comments
  • Compaint



    On 6/27/11 I accidentally paid $14,429.00 instead of $144.29 to Verizon Wireless for a phone bill. It has been very frustrating following up the refund. To date they keep telling us the same thing which i am so dissatisfied with. The latest information is that they mailed a check via FeDex which was not delivered because no one was available to sign for it, hence the check was returned to them. My prior experience with FeDex is that they would leave a missed you note at the door and they would attempt to deliver the parcel again. Typically per their explanation it appears as though the... More...
    (Miscellaneous)
    jogola1's Picture   jogola1    0 Comments   Comments
  • Phones and Contracts



    Had to get another cell phone since the "ball" on the Blackberry Curve fell out after the 2nd time, and they "no longer carry that phone." Well what do you do when you have a contract and you have to phone service or slapped with a termination fee..so they push upgrades and then your contact is extended "another 2 years. ! Call to speak to representative who repeats the same thing, but is not getting not my fault the ball keeps falling out on the refurbished one they replaced. So Randy as nice as he was is going to get a manager, but I hold on for so long, I hang... More...
    (Mobile Phones)
    ladee757's Picture   ladee757    0 Comments   Comments
  • Verizon employee complaints



    Verizon is so nice it let's it's employees smoke at entrance I would have never expected such a big corporation to allow it's employees to smoke at the door. Today I went to pay my bill and had to walk through 3 employees smoking right next to the door- as in they had to move so I could open the door. On my way out there were 2 new smokers- which brought the grand total to 5 smokers one of which was also picking his nose. So dear verizon I've come up with a great idea. A sign on the door. Which should read so something like this "welcome to verizon- we want you... More...
    (Mobile Phones)
  • Verizon is so nice it let's it's employees smoke at entrance



    I would have never expected such a big corporation to allow it's employees to smoke at the door. Today I went to pay my bill and had to walk through 3 employees smoking right next to the door- as in they had to move so I could open the door. On my way out there were 2 new smokers- which brought the grand total to 5 smokers one of which was also picking his nose. So dear verizon I've come up with a great idea. A sign on the door. Which should read so something like this "welcome to verizon- we want you our customer to be aware of one thing- employees smoke here. Yup- right... More...
    (Mobile Phones)
    Vjlaverdy's Picture   Vjlaverdy    0 Comments   Comments
  • Blackberry Internet charges



    A few weeks I was switching one of my 5 family share phones out. The old phone was a Blackberry Curve. The new phone was a Samsung Galaxy. Both being smartphones, I thought this would be an easy swap. Only to discover that I was being charged some mysterious extra internet fee for the Blackberry - a fee that I was unable to remove on line. This fee supposedly made the Blackberry a tethering modem. So after calling customer service and getting them to remove it, I asked for a credit for this unnecessary charge. I was told that I had been paying for it since Feb2009. Yet I don't... More...
    (Internet - Sponsored by DIRECPATH)
  • Bad customer service



    I have been a Verizon customer for several years and I have 4 phones on my service. My cell wont hold a charge so I went 25 minutes out of my way to get a replacement battery. The "tech" told me he could have the battery shipped to my home for $30. I have never had any service done on my palm. My contract is up in one month. You would think Verizon could do better then that. Bad move verizon. I doubt very much I'll continue my relationship with Verizon. More...
    (Mobile Phones)
    joaseas's Picture   joaseas    0 Comments   Comments

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