Verizon Wireless Consumer Complaints All Reviews

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Verizon Wireless Reviews

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  • Horrible



    After several years I tried to switch my prepaid phone over to my family post paid account. Then they tell me they cancel my number in the process and I can not get it back. WTF my kids emergency number all my back accounts are linked to this number. Actually they also took away my 10 years email whic also really set my digital identity back. Be careful when expecting a long term relationship with Verizon. More...
    (Mobile Phones)
    nyazga's Picture   nyazga    0 Comments   Comments
  • messed up customer service



    I have been dealing with Verizon for 5 days .been transferred 6 different times each day trying to get this resolved. I have had an account with them for 3 years and went to upgrade my phones and they told me I had an account with Nextel in 2008 and didn't pay my bill and owed them $715.15 (which I did paid what I owed to discontinue the phone then) I told them if I owed that how did I get the account opened in the first place ... and then that was 9 years ago .. I called this morning and told them I would pay $200 that's all so I could get this off of my credit... which is stupid... More...
    (Mobile Phones)
  • Crap



    I recently switched to Verizon from AT&T simply to try and save some money per month on my phone bill. I'm sorry I made this decision. It has been nothing less then a nightmare. The customer service is terrible, I never have service, and the sold me a bad iphone 7. When I brought them the issue with the phone a week after I got it they basically did nothing. Hopefully I can figure out how to go back to AT&T as soon as possible. I very rarely was without service when I had them. More...
    (Mobile Phones)
    Crys22189's Picture   Crys22189    0 Comments   Comments
  • False Promises



    With what started as a simple upgrade request has now caused me to question my loyalty and revealed the real wizard behind the mobile phone goliath Verizon Wireless. -nobody Earlier today I emailed customer service and began which what I thought at the time would be a quick order/upgrade has now reached the five hour point with nothing to show for my patience but false information and broken promises. After speaking with multiple "agents" whom I was transferred and told could process my order for a new Moto Play Z at the $5 promo monthly rate has now turned into them... More...
    (Mobile Phones)
    jimmer103's Picture   jimmer103    0 Comments   Comments
  • I hate verizon



    I have had Verizon for a few months and everything was fine, but then I paid my bill and they didn't add the money to my account then my phone gets shut off. I call them and they get everything back on no sooner we hang up my data goes off. and when I try to turn in back on and it says I need to purchase more. So I call back and they try to tell me its my location the same location I have lived in the hole time I have had there service. No try again. So I get a phone call from my doctor while on the phone I am pregnant, and I ask her to hold for one second. She hung up and now I... More...
    (Mobile Phones)
  • Switch to Verizon rebate



    Back in January of this year. My Fiancé was not happy with his service from sprint. I convinced him to come to verizon on my plan because they would buy out his plan. So we did. I was told to go online and submit info. No one told me If I didn't get conformation # that it hadn't gone through. After waiting for awhile I called and no record of transaction. I resubmitted it and it was past 45days. Also they kept asking for a trade in the phone he had was of no value. Then They said it was pass the time they would not pay it. I have been with Verizon for many years. This... More...
    (Mobile Phones)
    Dlkuchar's Picture   Dlkuchar    0 Comments   Comments
  • Verizon rude customer service



    I've had connectivity issues with my Verizon issues router for months and it's only gotten worse. Each time I call the wait time was so long that by the time a rep finally got on the phone I had already left the house. They would then tell me to call back when I was at home and refused to help me. I lost complete connection today and the tech fixed it by rebooting the terminal. I got transferred to customer service to see if I could be issues a credit for all my troubles. The customer service rep refused to give me any credits saying there was no proof that I had previously called... More...
    (Internet - Sponsored by DIRECPATH)
    Zhattiex's Picture   Zhattiex    0 Comments   Comments
  • Verizon Horrible Customer Service



    I am a small business owner and my time is very valuable to me. I have a laundry of things I have to get done today but have been in the store 2x and placed 4 different phone calls. I have been on hold for over and hour and have been transferred 6 different times before speaking to the right person. I am trying to open a new account and they won't let me without showing a copy of my social security card. I have already erased my phone and waited in the store to be helped, only for them to turn me away because I don't have my card. They claim I have an unpaid bill which is... More...
    (Mobile Phones)
    AUSTYN's Picture   AUSTYN    0 Comments   Comments
  • Misrepresentation and given false information about service



    Cory at Verizon in norman Oklahoma on 24th ave stated that we would get our contract with att paid off. We were told and given papers to send in for all the trade ins and rebates. Well come to find out if your trade ins are worth a certain dollar amount your not eligible for any pay off for old contract. He failed to mention that. We were very mislead and now Verizon will not do anything to rectify the situation. We were given a paper for an amount of what my monthly service would cost and it was $198.00. It is definitely not $198.00 and I'm being told it will never be. It's $... More...
    (Mobile Phones)
    Jplock85's Picture   Jplock85    0 Comments   Comments
  • Terrible costumer service & False representation



    Verizon rep in store stated a bunch of accessories were "included" in the phone package. After seeing the bill NONE of the items were included in any package besides the fake one that the rep made. Was told the $200 bill was for taxes only, it was all the accessories added on. Had the hardest time trying to retrieve a free item that came with newly purchased phone. Was told opposite information to retrieve item between Verizon store manager and phone supplier. Then had to listen to each (Verizon and supplier) complain about each other..... Horrible customer service. More...
    (Mobile Phones)
    Nunyabiznaz's Picture   Nunyabiznaz    0 Comments   Comments
  • Misleading and Inconsistent Information



    I was with Verizon for over 4 years, always paid on time and never had an issue. When I decided to switch carriers due to Verizon's lack of keeping up with competitors on unlimited data plans, I called to confirm all final charges. I was told that my final bill was the one I had previously paid and I would receive a paper bill in the mail for my early termination fee. I was also told that as of the day I switched carriers my account would be terminated including my online account and auto pay set up (hence the final paper bill coming by mail). I patiently waited for the paper bill to... More...
    (Mobile Phones)
    Kelseyh's Picture   Kelseyh    0 Comments   Comments
  • Verizon Wireless, a hard-bone business!



    I booked a new iPhone6 with a new number for my mum. Then I realized it is cheating me. The new line is 40$ if I do not pay the phone, however if I pay the phone for each month 16$ for 2 years, the line is $20. Further I found they are all the time cheating me while I have 1 number and pay 95$ a month, no rollover. And I was charged once a handred bucks or so for a call and a short message which I made in HongKong. Wow! I then called (1st) to cancel the new number, the lady told me it was canceled. And I would have to tell the FedEx delivery guy to ship the phone back. The next day when... More...
    (Mobile Phones)
    dolphine1209's Picture   dolphine1209    0 Comments   Comments
  • Shitty Service



    I have never had a problem with Verizon until now. You used to be able to walk in and they would help you with an insurance claim and you could be gone within 5 minutes; sadly that is no longer an option. Instead they set you up on an iPad to fill out information that they already have you then have to call a number and give them the same information. It is then that they give you instructions to turn off find my iPhone, this is when my phone was disconnected and completely reset, not once but twice! I don't understand why they even have workers if they make the customer take care of... More...
    (Mobile Phones)
  • DISGUSTED



    After being Verizon Customers for over 15 years, and having 6 cell phones, and all Verizon Fios, we had to upgrade 1 of our phones. After going to the Verizon store to have the people look at it and approve the upgrade....Verizon mails back the phone to us and tells that there is a tiny crack and we need to pay now! Are they for real? We were at the Store, it was approved and now they expect US to pay for this phone also! What kind of Customer Serivce is there??? How disgusting that after being their customers forever, and never having had an issue, they were Rude and Awful to us! Please DO... More...
    (Mobile Phones)
    demartinis6's Picture   demartinis6    0 Comments   Comments
  • Verizon misleading cost of services.



    I am very displeased with Verizon services. My husband and I were told when I was placed on his account (he has been with them for 10 years) that our monthly fee would be around $160 for both he and I. We usually run around $180/190 which we have learned to live with. However, when purchased the insurance for $11 a month we were told our deductable would be $50. I had to file a claim today and let me tell you that "$50" turned into $150. Also,(and good to know now) Verizon doesnt handle their own claims. They through a very shady company whoworks through the mail. I was told it... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    ssbordone's Picture   ssbordone    0 Comments   Comments
  • The worst customer service at gateway mall in Brooklyn



    The Verizon wireless in gateway mall, Brooklyn New York is the worst. The employees Rodney and genesis Lopez are incompetent and rude. There are several mistakes they made with my account and refuse to fixed them. I had to call 611 and have a representative fix it. The representative Ashley tried speaking with the reps at gateway mall and they was even rude to her. I have never dealt with such horrible service. I have complained to the account manager about them and even to a higher level of authority. Word of advice to the store manager tony Rodriguez who is peobat equally incompetent as... More...
    (Mobile Phones)
    Imari5922's Picture   Imari5922    0 Comments   Comments
  • Verizon Wireless steeling data and bad customer service



    Verizon Wireless used to be good, but since they put a limit on data usage their service became the worst in the nation. The coverage is the same as other provider even though they claim to have more coverage. But data disappears like with no other provider. It can even be around 10-16 GB in two days!!! Compared to 5GB a month with the other provider! And the customer service is so unhelpful! Talked to 5-7 people in about 2 hours and still hadn't gotten an answer to my question! Got hanged up on couple of times after they were unable to give me an answer! Tried calling Verizon stores... More...
    (Mobile Phones)
    Rusiella's Picture   Rusiella    0 Comments   Comments
  • Verizon Wireless order .



    I placed an order with the sales department and was asked if I would like to have it sent to me in 2 business days. I said yes and the phone has not arrived. I called Verizon sales and asked for the status of my new phone and was told there was no way of finding out where it is because a tracking number has not been assigned. They lie just to make the sale. I have had nothing but incompetence with this company. Very disappointed. I wish there was a way to cancel my service without a penalty. Verizon has horrible customer service. Save yourself the aggravation and use another cell... More...
    (Delivery Services)
    jtlc's Picture   jtlc    0 Comments   Comments
  • AWFUL CUSTOMER SUPPORT AFTER 3 MONTHS OF BILLING PROBLEMS AND COLLECTIONS



    I live in Southern New Hampshire and I was told Verizon had good coverage so I tried there 14 day trail* to see if it was better than AT&T. I had a ton of dropped calls and barely a signal at my home. I returned the phones 13 days after activation and paid the $35 restocking fee for 2 phones. I then started recieving bills in the mail for $1500 from Verizon saying I never returned the phone. Everytime I called the store they said they were working on it. Every time I called the support line they said they were working on it with the store. For 3 MONTHS I would call to see if they had... More...
    (Mobile Phones)
    selms21's Picture   selms21    0 Comments   Comments
  • Verizon: Horrible Customer Service & Ridiculous Policies



    I work with adults with developmental disabilities and have had to deal with Verizon a number of times regarding improper billing. Because my clients' accounts are under a guardian's name, Verizon makes things so incredibly difficult to deal with. Each time I have tried to communicate with them (in store or over the phone) they tell me that my client is not authorized to have any access to the account even though his name is on the bill and it is sent directly to him. We were told that we had to contact his guardian to have her put his name on the account allowing him access,... More...
    (Mobile Phones)
  • Shipping a router



    I called Verizon customer service on Tuesday 07/14 about a router that I had in my home. I was told then that I would need to buy and order a new router, so I did. The customer service representative then told me that it would be shipped overnight and I would receive the router the next day on Wednesday 07/15. By Thursday I still did not have the router so I called back and the customer service rep said I would have the router on Friday, no big deal. On Friday, still no router. I called back again and was told by the 3rd CSR rep that it had shipped and I would for sure have my router on... More...
    (Miscellaneous)
    lzimme02's Picture   lzimme02    0 Comments   Comments
  • Screwed Us Over



    Every year we go to Mexico, this year we had signed up for, or at least the representative on the phone led us to believe we had added two plans to our Verizon phone plan. Both would keep us from amassing a huge bill while we were in Mexico. Well, we opened the bill and it was $907.00. They said we didn't have any additional plans.They will do nothing about this! We should only have to pay our regular bill and the additional cost of the two additional plans they said they were adding. More...
    (Mobile Phones)
    prbst's Picture   prbst    0 Comments   Comments
  • Seeking Assistance



    I have been a customer of Verizon Wireless since 2009. I have 5 lines with Verizon. I was recently on vacation when my Samsung Galaxy S5 bricked. I came back and went to the Verizon Wireless store located at 27835 Wesley Chapel Blvd, Ste 100, Wesley Chapel, FL 33544, on July 6th to see what could be done. Since I had an upgrade coming up on July 28th, I was hoping that Verizon would allow me to do an early upgrade so that I could have a phone for the upcoming week while my warranty replacement was being shipped to me. The sales rep at the Verizon store proceeded to tell me "We have... More...
    (Mobile Phones)
    LuvinGCM's Picture   LuvinGCM    0 Comments   Comments
  • Employe Complaint



    my dad got the new iphone6 as an upgrade because he doesn't have a phone on the family plan. we were helped by Cathy Van Dyke, she told us that the Edge program would be cheaper and cut our bill in half, she also had everything in writing. Cathy later turned around and added more money to the bill without consent and denied ever doing so, she scamed our whole family. now we have to pay and extra $200 a month. her location is 2700 E 23rd Ave North, Ste. 103 Fremont, NE 68025. her mobile is 402-547-1353 and her work phone is 402-727-773. she is a solutions specialist. More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    annaisbae's Picture   annaisbae    0 Comments   Comments
  • Do NOT trust "Bill Credit" Sign up Baiting



    Beware when Verizon offers a 100 or $150 bill credit. For the second time in four years we have fallen prey to the give it a few billing cycles to see your bill credit. The latest scam we fell for was by your tablet, sign up for a two-year contract, get $100 toward your bill. The first bill came no credit. When I called to see what happened they told me it could take up to three billing cycles to appear on the account. I just received my fifth bill since the new tablet was put on my account still no credit. When I called them for the fifth or sixth time suddenly I am not eligible for the... More...
    (Mobile Phones)
    DeborahLou67's Picture   DeborahLou67    0 Comments   Comments
  • Verizon Wireless isn't the best.



    Chose verizon wireless to get better service out where I live but they're just as bad as any other if not worse! They told me they didn't have a tower near me because they couldn't find a place to put it. There's land not too far from where I live and I got permission from the owner to tell them they could put one there and that's just what I did. Guess what? They didn't care! They made up many excuses. Why say the only problem is no land and then make up excuses you didn't have before? I have unlimited internet yet I never have connection. I'm paying... More...
    (Mobile Phones)
    Cassitana's Picture   Cassitana    0 Comments   Comments
  • Verizon Wireless Is overpriced and has horrible customer service



    I have a 2 year contract with Verizon that still have 6 months to go. My phone lost 3 of the buttons, so I tried to get a new one. If I go to Walmart, I can get a verizon smartphone for under $50. My mother had a smartphone she was willing to give me but it is a pre-paid. Apparently verizon won't allow customers to use a prepaid phone with a contract. Not sure why. So at the Verizon store, the cheapest thing I could find was $200 and isn't even a real smartphone. What the heck?? I had to stand in line for 2 hours, to buy a more expensive phone that doesn't do what I... More...
    (Mobile Phones)
    ABroach's Picture   ABroach    0 Comments   Comments
  • Honor your word



    I have been with Verizon over 4 years. Never was late on a payment and personally was happy with my service. In February I switched only because it would be cheaper for me. Before I switched I asked the store employee how much my total cost (including my edge contract) would be to cancel and be done with my payments would be and she told me $187.47 considering that was reasonable I switched. I get the bill for $187.47 beginning of April pay it off thinking I was done with Verizon. Then I receive another bill for $20.83 so I call and ask about this and the employee says that oh no... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Kaylaterando's Picture   Kaylaterando    0 Comments   Comments
  • Verizon Wireless sell representive



    I went to Verizon sore located in Alexandria, VA, A young lady was helping me to move from one carrier to Verizon, but when she went through a plan, selected by me, she did not explain the plan correctly did not explain the discount that was offered by my company correctly. and when I asked for the whole switche process to be cancel she wanted me to pay a restocking fee, which I thought it is bad business approach, in addition she is the one who opened the devise and told me a different rate and and slightly different plan. I do believe that these company and likes should not have the... More...
    (Shopping, Chain Stores)
    salam04's Picture   salam04    0 Comments   Comments
  • Awful Company Awful Plans



    I have Verizon only because I am stuck in a 2 year contract. When my contract is up I am going running with my arms up in enjoyment that I am finally not stuck with an awful company. They are too expensive for the little amount of service you get with them. You make payments online on THEIR website that they overlook and STILL shut your service off and then want to charge YOU for the reconnect fee!! I will NEVER use Verizon again and I will make sure to tell everyone how AWFUL this company is.. Run AWAY if you think you will actually get a better service or a plan with this company.... More...
    (Mobile Phones)
    KG48's Picture   KG48    0 Comments   Comments
  • Worst customer service and fraud



    Worst and very pathetic customer service. Initially they told that there is no cancellation fee. But now when i gave request to cancel it, they charged me 135$. Its that their problem that they don't have service where I am moving. And when contacted customer care initially they told that there is no fee. Very very very bad and worst customer experience I ever had. Please never never go for verizon. You'll regret one day More...
    (Home Improvement)
    bencyj's Picture   bencyj    0 Comments   Comments
  • Verizon Customer Service



    I have been a loyal verizon customer for over ten years. Their service is great; however, their customer service needs major improvements. I was promised a credit of 21.66. It never went through so followed up yet again. This time the customer rep could only partially credit me because there was no prior annotation on my account. She also said that 9 times out of 10 verizon does not err! So basically, it's always the customers fault!!! The bottom line is that when you speak to a rep and you jot down their info and what they are promising you, that is not good enough unless... More...
    (Mobile Phones)
    LindaCZ's Picture   LindaCZ    0 Comments   Comments
  • customer service



    Ive been with vetizon for over 2 years.in which has been the worst service , and that company will not work with the consumers. I called to have global service added to my account. MY Son is serving our country and is DEPLOYED at this time. Verizon refuse to add that service and showed no interest in providing that sevice too me, BECAUSE I DONOT HAVE A PREFECT ON TIME PAYING HISTORY I dnt have a pass due balance its just im not perfect on paying bill. So now I have to contact my only child that is serving the greatest country too tell him that he cant contact his family because VERIZION... More...
    (Miscellaneous)
    100Unhappy's Picture   100Unhappy    0 Comments   Comments
  • Avoid Verizon



    Verizon is my least favorite company. Sales rep in the verizon store, with a verizon name tag and shirt, sold me an iphone with the assurance that if you move out of the country before you complete the contract and Verizon does not have any service there, then you can cancel your contract without a penalty. I asked specifically about this and was reassured twice by him. I ended up getting a job 6 months later in a country with no service. I tried to get the contract and was told that the verizon salesman in stores weren't official representatives and that was not the verizon policy. I... More...
    (Mobile Phones)
    IH8TEVERIZON's Picture   IH8TEVERIZON    0 Comments   Comments
  • WORST SERVICE I HAVE EVER HAD



    I have had verizon for many year and have never had a problem ever since i have had a problem with my phone i have been so aggravted the first time my charging port broke they made me stand in the apple store for over 1.5 hours before they could get me a new phone now my phone is telling me i have no storage, i have deleted over 200 pictures videos as well as apps and it is still telling me to buy storage, this must just be a way for verizon to make money, its obsurd. I have four line on my account spend almost $300 a month for my bill i will be cancelling verizon at the end of the month... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    sam71906's Picture   sam71906    0 Comments   Comments
  • DON'T EVER GET VERIZON!



    Whenever you have a problem, verizon reps will NOT help you at all! All they ever say is that they know how we feel and that there is nothing that they can help with. I have been told 5 different things from 5 different reps about my situation with my phone and none have them have done anything to help me. Now I come to realize that those 5 reps lied to me about my situation and finally when I called for the sixth time, the rep told me that there is no way for me to upgrade. All they want is to eat your money. This mobile service sucks and I would recommend it to NO ONE! Don't ever... More...
    (Mobile Phones)
    Jojo2015's Picture   Jojo2015    0 Comments   Comments
  • worst phone company ive ever encountered.



    If I could give Verizon 0 stars I would. I wish I never got involved with this company. I was dumb enough to get a two year contract, and paid the price. They jack the bill up so high that I was receiving $500/600 phone bills every month. I had unlimited call and text and 15 gb of data and I know for fact that it wasn't overage fees. I decided to cancel the contract because lets face it, nobody can afford to pay that much money every month for just a single phone bill. Not even a family plan....just me alone! I paid off the bill, paid the cancellation fee and in total ended up paying... More...
    (Mobile Phones)
    karinahaze's Picture   karinahaze    0 Comments   Comments
  • Verizon Wireless - Incompetent and Misleading Employees



    Last November I called Verizon and asked if I could drop one line from my account and add another without any penalties. The line I was dropping was in a 2 year contract with about 5 months left. I was told I could without any penalties. I went down to drop the line and add the other and was told that I was not able to that I was given wrong information. Knowing that people make mistakes, I said okay and left. Then, I got a job in a city that I could not receive service in with my Verizon phone. I called and asked if I could they would let me out of my contract because they did... More...
    (Mobile Phones)
    jclark6's Picture   jclark6    0 Comments   Comments
  • Loss $500 & couldn't switch over completely



    Anyone trying to port over multiple lines using the Edge program, "BEWARE", and know how much spending limit you're allow. I wanted to port over 5 lines on the Edge program, but was only approve for 3. I didn't know that there is a spending limit on the Edge program base on your credit score. I have a credit score of 730, but still not good enough for 5 lines for the Edge program. I called customer service to increase my spending limit, as I told her that I have been a Verizon internet & landline customer for many years, but she won't budge. Due to this... More...
    (Mobile Phones)
    MCStar8's Picture   MCStar8    0 Comments   Comments
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