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Last November I called Verizon and asked if I could drop one line from my account and add another without any penalties. The line I was dropping was in a 2 year contract with about 5 months left. I was told I could without any penalties. I went down to drop the line and add the other and was told that I was not able to that I was given wrong information. Knowing that people make mistakes, I said okay and left.

Then, I got a job in a city that I could not receive service in with my Verizon phone. I called and asked if I could they would let me out of my contract because they did not have service in my work location. They filed a trouble ticket and sent technicians to check the area and confirmed that there was not service in that area. After a few weeks of patiently waiting, I called and spoke with someone who said I could leave Verizon with no early termination fee. I said okay. I called again a couple of days later and spoke with another representative (because we all make mistakes, I know) and it was confirmed again that I could take my number t another carried with no early termination fee. Therefore, I proceeded. I took my line to another carrier.

After looking at my bill the other day, I noticed I had been charged an early termination fee. So I called to ask about it. I was told that I had to pay my early termination fee unless I reactivated my line. I explained to the man that I had been told that this fee was not required because I did not have service. He explained that the Verizon policy only waives early termination fees if you do not have service at your home address not your work address. I explained to him that I did not need service at home because I live with the people that I talk to the most, but I work 30 minutes away from m home and needed to be able to get in touch with my family if something happened. He said that it didn't matter because policy was policy.

Now I understand that people make mistakes, but that has been about 4 different Verizon Employees that have gave me misleading information and it has caused me hours of wasted time as well as extra charges that I was told I should not have to pay. If Verizon does not want to pay to educate their customer service employees on the technicalities of their policies, then they need to have a policy that honors what their employees say. I should not have to pay for the false information that was given to me by a trusted employee of a company. That's just bad business.

"I forwarded my review to my friends and to the company I reviewed. They told me they would never replace the product I bought there but when they saw the review they made good." Anonymous